Online Policies

Our Commitment:

Your privacy is one of our top concerns at F.L. Davis. As a result, we have provided this notice to better inform you on the information we collect and how that information is used. If you feel that your privacy is violated in any way by our web site, please contact us immediately by sending an email to admin@fldavis.com or calling us at 501-206-4223.

What is collected?

Certain information is collected when shopping F.L. Davis. The basic information needed to process an order is:
1) Name
2) Billing address
3) Shipping address
4) Phone number
5) Email address

Credit Card Security

We do not store or receive credit card information.  All transactions are processed securely through Epicor Payment Exchange for your protection.

How is the information used?

We use the information you provide to us for the following:
1.  Process your order
2.  Contact you should a problem or concern about your order arise
3.  Status updates about orders Package Tracking Information
4.  Upcoming promotions that may be beneficial to you

At no time is your personal information obtained by us given or shared with third parties.

Security

Only the information that is needed to do their job is shared with employees. Additionally, appropriate electronic and physical safeguards are put in place to ensure the safety of your personal information.

How to Contact Us

If you have any concerns or questions about F.L. Davis or the privacy policy, please contact us by email admin@fldavis.com or by calling 501-206-4223 to discuss your concerns. We are available Monday - Friday 7 am to 5 pm CDT and Saturday 8 am to 1 pm CDT.

1.  F.L. Davis offers shipping to all US street addresses.

2.  At this time, International orders are not supported.

3.  F.L. Davis generally ships UPS. F.L. Davis may also use other carriers such as FedEX, USPS or LTL freight companies that best meet the shipping solution for your order.

4.  Orders typically ship out of the warehouse in 1-3 business days. Special orders may require longer times and the customer will be contacted with more details should this be the case.

5. Some products may be shipped directly from our vendor and manufacturer partners for the fastest delivery times.

6.  A confirmation email with tracking information will be sent to the email provided with the order when the item ships.

7.  You may contact F.L. Davis via email admin@fldavis.com or by calling 501-206-4223 Monday - Friday 7:00 am -5:00 pm CDT for shipping questions.

Double Boxing

Some items that are large, heavy or fragile may need to be double boxed in order to meet shipping requirements. These items may be subject to additional shipping charges as a result. Please email admin@fldavis.com for additional details or a quote if you are unsure if the item you are purchasing may require double boxing or may incur additional shipping charges.

Damaged or Lost Shipping

It is important to immediately inspect your shipment for any damage before signing the receipt. Resolution of hidden damage not identified at the time of delivery is difficult to resolve. If there is any damage or missing shipments, F.L. Davis will file the claims with the appropriate carrier. Please email admin@F.L. Davis.com immediately or call F.L. Davis at 501-206-4223 to report discrepancies within 72 hours of receipt of goods. F.L. Davis will need certain documentation such as photographs, descriptions etc in order to properly process a claim. All shipping materials and package contents must be kept until the claim is settled or released by both F.L. Davis and the shipping company. Failure to follow this guideline may result in damage claims that cannot be resolved by F.L. Davis with the shipping company.

Thirty day return policy

We want you to be fully satisfied with every item that you purchase from www.fldavis.com. If you are not satisfied with an item that you have purchased (excluding Gift Cards and gas-powered outdoor equipment*), you may return the item up to thirty days after the original purchase date to receive a store credit (less shipping, handling and other charges). We recommend that you make returns of online purchases at one of our stores. If you do not plan to be in the area, please contact us at 501-206-4223 for return instructions. 

The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to insure full credit.

  After 30 days, please contact the manufacturer directly.

 *Gas-Powered Outdoor Equipment cannot be returned once gas or oil has been put in it, even if the equipment has been drained of these materials.

Many of the items that are sold on www.fldavis.com come with a manufacturer's warranty. For additional information on the manufacturer's warranty for a specific product, contact the manufacturer directly.